Features and Functionalities
Parts and Lubricants Management
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Real-time requisition and issuance of parts.
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Stock management with alerts for out-of-stock items (VOR).
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Rules-based lubricant usage linked to vehicle specifications.
Vehicle Maintenance and Repairs
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Workflow for diagnostics, repair estimation, and mechanic allocation.
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Workflow for diagnostics, repair estimation, and mechanic allocation.
Customer Support Integration
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Service requests initiated via call tickets from customers, dealers, or call centers.
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Ensures service processes start only with ticket generation.
Gate Pass and Invoicing
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Automated invoice generation for parts, labor, and services.
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Gate pass issuance for vehicle delivery upon service completion.
Jobcard Management
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Centralized system to capture details like customer complaints, repair actions, part usage, and labor hours
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Handles multiple job types, including:
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Pre-Delivery Inspection (PDI)
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Free Service
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Warranty Claims
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Accidents and Onsite Repairs
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Automated tracking of job progress through confirmation stages.
Breakdown and Emergency Handling
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Specialized jobcards for roadside assistance and emergency breakdowns.
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Tracking of service van usage and charges.
Reporting and Compliance
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Vehicle condition and service history captured in job-card records.
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Compliance with predefined rules for warranty claims and part usage.